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Customer Complaints

At Speedy Payments we strive to provide exceptional service to our clients. We value your feedback and take all complaints seriously. We have established a clear and transparent process to address and resolve any concerns you may have. This Complaints Procedures page outlines the steps to follow when lodging a complaint.

1. Contacting Customer Support

If you have a complaint regarding our products or services, we encourage you to first contact our Customer Support team. Our dedicated representatives are available to assist you and will make every effort to resolve your issue promptly. You can reach our Customer Support team via phone, email, or through the contact form on our website.

2. Providing Necessary Information

When filing a complaint, please provide us with as much detail as possible. This includes a clear description of the issue, relevant account or transaction details, and any supporting documentation or evidence. The more information you provide, the better equipped we will be to investigate and address your concerns effectively.

3. Complaint Acknowledgement

Upon receipt of your complaint, we will acknowledge it promptly, usually within 2 weeks. Our acknowledgement will include a reference number for your records, as well as an estimated timeframe for resolution.

4. Investigation and Resolution

We will thoroughly investigate your complaint, considering all relevant information and conducting any necessary internal reviews. Our goal is to resolve complaints as quickly as possible. The resolution timeframe may vary depending on the complexity of the issue. However, we will provide regular updates on the progress of the investigation and an estimated timeframe for resolution.

5. Communication and Feedback

Throughout the complaint handling process, we will maintain open and transparent communication with you. We encourage you to provide any additional information or feedback that may assist us in resolving your complaint effectively. We aim to ensure that you are kept informed of the progress and any actions taken.

6. Final Response

Once our investigation is complete, we will provide you with a final response outlining the outcome and any proposed resolutions or actions. If we are unable to resolve the complaint to your satisfaction, we will explain the reasons for our decision.

7. Escalation

If you are not satisfied with the resolution provided, you may request further escalation. We have designated an escalation point within our organization to review unresolved complaints and ensure a fair and impartial assessment. Details of the escalation process will be provided in our final response.

We are committed to continuously improving our services, and your feedback is instrumental in helping us achieve this goal. We appreciate your patience and understanding throughout the complaint resolution process.

Please note that complaints unrelated to our services or products may be redirected to the appropriate channels or referred to the relevant organization.

Contact Us

To lodge a complaint or for any questions related to our Complaints Procedures, please contact our Customer Support team at below mentioned details. 
Phone: 0330 043 4324
We appreciate your feedback and take every complaint seriously. Your insights help us improve our services and maintain the high standards we aim for a Speedy Payment. 
Thank you for choosing us as your payment solutions provider.



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